Please kindly make sure the speaker like picture below is enabled.Īnd please check whether you have enabled Record Audio option. Please kindly check whether you switch on the speaker like picture below.Īnd please kindly enable Record Audio option like picture below. G o to Camera on the left side menu to choose the channels for the cameras, choose Audio and Light, please make sure Record Audio is enabled as well as the picture below. Or if you don't have monitor, you should p lug a loudspeaker box into the audio out jack at the back of the NVR to get the sound output for the cameras added to the NVR. Then please choose the related Screen Resolution that supporting audio output according to the NVR Detail, or the NVR will not have a sound output with monitor via HDMI. If it is begun with NVR6608 and NVR6616, then the NVR supports audio no matter what output resolution it uses.Īttach the NVR to a monitor/TV (needs speaker on the hardware) via the HDMI port. If it is begun with NVR6504 or NVR6508, then the NVR supports audio when the output resolution is 1920*1080, 1280*720 or 4K. If it is begun with NVR6308 or NVR6316, then the NVR only have audio output when the output resolution is 1920*1080 or 1280*720. Please check NVR system information, refer to, How to Find out System Information via Reolink PoE NVR, and check Detail. If you could preview the camera via Reolink App successfully, please check whether you will get the freezing problem when viewing the streaming under both the Fluent and Clear modes.ġ) If it only freezes in the Clear mode: Please use a network cable to connect your pc to the router directly to see if it can fix the problem.Ģ) If it freezes in both Clear and Fluent modes, please upgrade your Client to the latest version and change a pc.Step 1.Preview the camera in Fluent mode: Change Live Stream Mode on Reolink App / How Change Live Stream Mode on Reolink Client (New Client).Please test whether you will meet the same problem when previewing the camera via Reolink App.Please also upgrade your app to the latest version. If you use the Samsung phone and your camera is the 4K type, the issue is caused by the compatibility issues between the camera and your phone system.Ģ) If it freezes in both Clear and Fluent modes, please reboot your phone and check whether your phone signal is well. If you use the Android phone, please check whether the Hardware Decoding option has been enabled or not. If you could preview the camera via Reolink Client smoothly, please check whether you will get the freezing problem when viewing the streaming under both the Fluent and Clear modes.It enables you to locally or remotely access your IP cameras and NVRs on mobile. If you have installed the SD card in the camera, please take out the SD card and place it in the pc to see if the recorded videos also have the freezing problem. Reolink App is an easy-to-use security camera system surveillance app.Preview the camera in Fluent mode: How Change Live Stream Mode on Reolink Client (New Client).Lower the Bitrate for the camera: Set up the Record Encode for Reolink Cameras.Place the camera in a simple scene to have a try.Please test whether you will meet the same problem when previewing the camera via Reolink Client.If the live steaming freezes when you preview the camera via Reolink App or Client, here are the tips for your try.
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